I duplicated a customer receipt - how do I delete it?
Invoicing & Financial Documents | Updated 19 July 2026
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Captured the same payment twice? No problem - deleting the duplicate takes a few clicks and the customer's balance corrects itself automatically.
Step 1: Open the customer's statement
Go to the customer's page and open the Statement section. Receipts are the entries highlighted in gray.
Step 2: Delete the duplicate
- Click Edit on the duplicate receipt
- Click Delete Receipt and confirm with Yes
- You will be returned to the statement, with the balance corrected
Not sure which entry is the duplicate? Check the receipt dates and references - and remember you can edit a receipt's amount instead of deleting it, if the payment was real but captured wrongly.
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